Contact information

Little Heifer Tallow Products LLC values clear and respectful communication. This Contact Policy outlines how customers can reach us and what to expect when doing so.

How to Contact Us

For all inquiries, please contact:

Email: contactinfo@littleheifer.com 

This is the primary and preferred method of communication to ensure accurate recordkeeping and timely responses.

Response Times

We aim to respond within:

1–2 business days

Business days exclude weekends, holidays, and production or travel periods. During launches, events, or peak seasons, response times may be longer.

Appropriate Reasons to Contact

Customers may contact us regarding:

Order questions

Shipping concerns

Damaged or incorrect items

Product ingredient inquiries

Wholesale requests

Collaboration inquiries

Information Required

To assist you efficiently, please include:

Full name

Order number (if applicable)

Clear description of issue

Photos (for damage/defects)

Incomplete messages may delay resolution.

Communication Expectations

We are committed to respectful service and expect the same in return.

Little Heifer reserves the right to discontinue communication if messages include:

Harassment

Threats

Abusive language

Excessive or spam messaging

Social Media Messages

Social platforms are not monitored for customer support requests.

Please use email for all official inquiries.

Legal or Business Correspondence

All legal notices or formal business matters must be submitted in writing via email.

Policy Updates

This policy may be updated at any time. Continued use of the website constitutes acceptance of any changes.

CUSTOMER SERVICE BOUNDARIES

Little Heifer is committed to providing professional customer support while maintaining healthy communication standards.

Support Hours

Customer support inquiries are handled during normal business hours only. Messages received outside of business hours will be addressed on the next business day.

Resolution Expectations

While we strive to resolve all reasonable concerns, we are not obligated to:

Issue refunds outside stated policies

Replace products used beyond reasonable testing

Alter policies on a case-by-case basis

All resolutions are determined according to posted store policies.

Excessive Contact

Multiple or repeated messages regarding the same issue within short timeframes may delay response processing. We address inquiries in the order received.